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Customer Service
- Shipping & Delivery
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We usually ship within two business days to locations in the United States. Packages are sent USPS Priority Mail and include an email confirmation. If you have any questions about shipping to your location, please contact us at service@muskiemagnet.com. Shipping costs will appear in your shopping cart during checkout before you confirm your order.
We normally process orders within 1-2 business days for orders places with credit cards for lures in stock. If you pay with a personal check, we will wait 7 days to allow the check to clear before processing your order. After your order processes it will take between 3-8 days for shipment in the continental U.S.
- Returns & Replacements
- All returns must be received within 30 days after your merchandise receipt.
If you receive an incorrect item or one with a defect, please contact service@muskiemanget.com immediately so we can arrange for return shipment at our cost. You will receive a new item or a full refund at your discretion.
If you change your mind about your order and would like to return the product, please email service@muskiemagnet.com for return instructions. Unfortunately we cannot pay for return shipment on these items, but we will refund your purchase price.
- Product Availability
- Every effort is made to ensure that the website inventory is up-to-date but sometimes we can run out of stock of a product. If that happens, we will notify you as soon as possible and give you the option of a credit, a different lure, or a full refund.
- Contact Us
- You can contact us at sales@muskiemagnet.com or to ensure guaranteed delivery, use the Contacts page as regular email may be occasionally subject to email filters.
